Privacy Policy
This Privacy Policy explains how ReVamp uses personal information about you and the measures we take to ensure your personal information is kept secure and confidential. This Privacy Policy takes in to consideration the statutory requirements outlined by the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR), specifically in relation to our use of cookies and marketing communications.
- We are Re-Vamp Home Improvements Limited (referred to as “we”, “us”, “our” and “ReVamp” in this Privacy Policy), registered c/o Absolute Accountants Limited, The Hutt, 10 Park Street, Hatfield, Herts AL9 5AX, United Kingdom and company number 05821258. ReVamp Interiors, ReVamp New Builds & Eco Homes, ReVamp Design & Build, ReVamp Consultancy, ReVamp Trade Discounts, ReVamp Diaries are marketing or trading brands of ReVamp Home Improvements Ltd.
- Our Data Protection Officer (DPO) is Emma McNamee and can be contacted at [email protected]
- We are committed to safeguarding the privacy of personal data that we either collect or process, be it through direct communication, through our website(s) or via email. ReVamp is committed to upholding the principles of the GDPR and all personal data will be held in accordance with the regulation.
- In terms of core business activity, ReVamp is a Data Processor, processing the personal data of customers in order to provide quotes, invoice customers for works carried out or consultancy, provide referrals to third party suppliers, and place orders with third party suppliers.
- ReVamp operate 3 websites: www.revamphomeimprovements.co.uk; www.revamptradediscounts.co.uk; www.revampdiaries.co.uk. On our website(s) you can sign up to receive our blog and any news updates posted. Where you provide your name and email address on our website(s) to receive email notification when we post a new blog or update, you are providing consent for us to contact you by email. Should you subsequently wish to unsubscribe and have your email address removed from our database and receive no further emails from us, please send you request by email to our DPO at [email protected]
- ReVamp only processes personal data to fulfil our obligation in respect of facilitating a quote, invoice, referral, order or blog/update post email notification, making no further use of the personal data without express prior permission.
6.1 Information we collect from you comes from the way you engage with us, for example by:
6.1.1 Filling in forms or making a general enquiry via our website
6.1.2 Requesting a quote or referral via our website
6.1.3 Providing your name and / or email address to receive notifications when we post a new blog/update
6.1.4 Corresponding with us by phone, email or otherwise
6.2 Information we collect when you engage with us for any of the purposes described above may include, for example:
6.2.1 Your name, email address, delivery address, billing address and phone number
6.2.2 Your marketing preferences
6.2.3 Information about your requirements or enquiry - We use information held about you in the following ways:
7.1 For internal record keeping, account creation and financial reconciliation
7.2 To provide quotes, invoices, referrals and place orders
7.3 To carry out our obligations arising from the processing of your quotes, invoices for works carried out, referrals or product/service orders
7.4 To provide the services you request from us, and contacting you in the course of providing these services
7.5 To notify you when new blogs or updates are posted
7.6 To send promotional information to you about our services, products and third party partners/suppliers
- In some cases we will need to share the information you provide to us with third party suppliers to fulfil your request. By providing ReVamp with your personal data, you are giving us permission to give these details to the relevant supplier(s), solely for the purpose of carrying out works requested by you, facilitating a quote, referral or order and therefore carrying out our obligation to you. Your personal data will never be sold, given, rented or traded to others except for fulfilment of your request. The personal data you provide to us may only otherwise be shared with and processed by:
8.1. Any third party in the context of actual or threatened legal proceedings
8.2. If we are under a duty to disclose your personal data to comply with any legal or regulatory obligations
8.3. Our own professional advisors to meet our audit and financial responsibilities
- Our website uses first-party and third-party cookies.
The first-party cookies used on our websites are mostly necessary for the websites to function the right way and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, and all in all providing you with a better and improved user experience with our websites. We use google analytics for measuring and understanding traffic to our website, and to understand how the user interacts with us. Having all cookies enabled allows google analytics to register a unique ID to generate statistical data on user interaction with our website. If you choose to decline cookies, we will no longer track your user activity with our website.
For further information about Google's own privacy policy relative to the information they collect for us on google analytics with cookies enabled, follow this link here: https://policies.google.com/technologies/partner-sites?hl=en-US - Unless we are required or permitted by law to hold on to your information for a specific retention period, we will:
10.1. Store your information on our systems for a period of seven years following completion of a quote, referral or order
10.2. Store your name and email address indefinitely when you have signed up to receive blog/update email notifications, unless you unsubscribe or make a subject access request
10.3. Delete your information if it is no longer necessary for us to retain it, e.g. if our business focus changes
10.4. Dispose of your information subject to 7.1 and 7.2 in a secure manner - ReVamp will take all reasonable steps to ensure reliability of its employees who have access to personal data of customers.
- We endeavour to keep your information protected by taking appropriate technical and organisational measures to guard against unauthorised or unlawful processing or accidental loss. However, whilst we do our best to protect your personal data, we cannot guarantee the security of your information which is transmitted to us via any website, email or other online connection.
- You have rights under data protection law to (upon written request):
13.1. Access a copy of your personal data that we hold
13.2. Have your personal information rectified if it is incorrect or incomplete
13.3. Ask us to delete your personal information, provided we are not required to retain this for legal or financial purposes
13.4. Ask us to restrict usage of your personal information
Please note that if you request us to restrict usage of your personal data, we may not be able to provide the services initially requested. - When making a subject access request, this must be made in writing to ReVamp’s DPO and provide enough information to help ReVamp locate the data required.
- If you consider our usage of your personal information to be unlawful, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), for further information see www.ico.org.uk
- If ReVamp receives a complaint, notice, request or communication relating to the processing of personal data, or our compliance with GDPR, we commit to act within the specified timescales set out in the regulation and take the necessary steps to assist.
- We may amend this Privacy Policy from time to time to keep it up to date or implement improvements, so please always refer to our website for our most update to date Privacy Policy.
RE-VAMP HOME IMPROVEMENTS LIMITED Company Number 05821258, VAT Number 940166047